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spectecjr
Ketchup Master
USA
64 Posts |
 Posted - Apr 05 2020 : 7:50:07 PM
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I tried to register my personal license (I've been a customer for well over a decade) on a new desktop machine. I only use this license on one machine at a time. I've had no problems until today.
I'm being told that:
The registration limit for this serial number has been reached. For further assistance, please visit:
Embarcadero Support
So I go visit Embarcadero Support by clicking on the link.
First, the link is broken, and takes me to a 404 page.
So I fix the link (which was http://www.embarcadero.com/support/index.php, so I enter http://www.embarcadero.com/support/ which fixes it), and get to the support page.
Which gives me a list of things I can choose to get support on:
- 3rd Rail
- All-Access
- AppWave
- C++Builder
- Change Manager
- DBArtisan
- DB Optimizer
- Delphi
- Delphi for PHP
- Prism
- DT Studio
- CONNECT
- ELC
- ER/Studio Business Architect
- ER/Studio Data Architect
- ER/Studio Repo
- ER/Studio Software Architect
- ER/Studio Portal
- ER/Studio Team Server
- ER/Studio Viewer
- HTML5 Builder
- InterBase
- JBuilder
- J Optimizer
- Performance Center
- Performance IQ
- RadPHP
- Rapid SQL
- RAD Studio
... so that's that broken, I guess.
So... how do I fix this? All I want is that when I'm using my shiny new desktop and NOT one of my laptops, I can use VAX, the same way I did for the last decade or so. I'm not trying to do anything funny. |
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martin.sliwka
Junior Member
Czech Republic
11 Posts |
Posted - Apr 06 2020 : 04:52:55 AM
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| I second this post because I had exactly same expericence today. It is insane that after over decade of paying and sucessfully using this product we must solve this licensing s**t. Whole industy is moving forward but you are backing up into past century. I simply can not understand why are you fighting your paying customers? |
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feline
Whole Tomato Software
United Kingdom
18749 Posts |
Posted - Apr 06 2020 : 06:40:22 AM
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| Many apologies for these problems. Can you please contact licensing support by email at [email protected] |
zen is the art of being at one with the two'ness |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Apr 06 2020 : 3:29:30 PM
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I too apologize for the poor experience.
Are you seeing the bad links in messages from Visual Assist or on a website?
If from Visual Assist, what version of VA do you have installed?
If from a website, what is the URL that you originally went to?
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Apr 06 2020 : 7:36:58 PM
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| Both of your registration limits have been updated. Again, sorry for the inconvenience. |
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martin.sliwka
Junior Member
Czech Republic
11 Posts |
Posted - Apr 07 2020 : 05:54:32 AM
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Thank you very much guys. You are doing a great job here at forums.
Btw. I already contacted [email protected] but they are asking questions like what product and what version of product I am using instead of solving problems. They are definitely not improving my experience like you did.
Below is an excerpt from the email I sent to the above mentioned email address which describes how useless whole licensing web actually is. Have a nice day.
quote:
On page https://license.embarcadero.com/srs6/activation.do I can read that there is some problem. But
1) Link "Recover recent product activations for your license configuration." points to page https://license.embarcadero.com/srs6/archived.do?key=3830783 which states that: "Your most recent registration records are not available for display. Only registrations after 07-Jul-2007 are available." What?
2) Text "The registration limit for this serial number has been reached. For further assistance, please visit: Embarcadero Support" goes to http://www.embarcadero.com/support/index.php page where one can find ... well, actually 404 times nothing: "Oops! We can't seem to find the page you are looking for. Error code: 404"
3) Only working link is "View extended serial number details." but on https://license.embarcadero.com/srs6/archived.do?key=3830783 page there is no additional information nor working link except for "3 / 3 -- Warning: Max Registration count has already been reached."
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Apr 07 2020 : 9:20:11 PM
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| Thanks for the details. I have forwarded the problems to the responsible parties. |
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Just tried to register on a new machine.. WTF?!
