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                 Stephen 
                Tomato Guru 
                      
                 
                
                United Kingdom 
                781 Posts  | 
                
                  
                    
                      
                       Posted - Oct 05 2004 :  04:31:56 AM
                        
                      
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                       Windows XP Pro SP2. Add/Remove Programs - VAX - Click here for support information. The popup just says "Use the following information to get technical support for Visual Assist X" but the information is missing. It should contain at least the publisher and version number.
  If the version number can also be added to the name of the program in the Add/Remove Programs list, that would be even better, but I don't know how easy that is, or whether it has any other implications.
  1272. | 
                     
                    
                        Stephen Turner ClickTracks http://www.clicktracks.com/ Winner: ClickZ's Best Web Analytics Tool 2003 & 2004
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                 feline 
                Whole Tomato Software 
                      
                 
                
                United Kingdom 
                19249 Posts  | 
                
                  
                    
                      
                       Posted - Oct 09 2004 :  1:39:26 PM
                        
                      
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                       missing support information:
  case=362
 
  putting the version number into the add or remove programs name
  case=363 | 
                     
                    
                        zen is the art of being at one with the two'ness | 
                     
                    
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                 PatLuja 
                Tomato Guru 
                      
                 
                
                Belgium 
                416 Posts  | 
                
                  
                    
                      
                       Posted - Oct 11 2004 :  03:35:30 AM
                        
                      
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                       Hello all,
  I hope Stephen's second idea won't create a whole list of Visual Assist builds in the Add/Remove Programs list. So Visual Assist should erase the appropriate entries of previous Visual Assists (couldn't there be a conflict here).
  And honestly, I don't see a point for putting the build number there, because you would be able to look it up when clicking on "support information" (and of course in VA's options). But if you're happy with it, why not.
  With kind regards, Patrick Luja | 
                     
                    
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                 Stephen 
                Tomato Guru 
                      
                 
                
                United Kingdom 
                781 Posts  | 
                
                  
                    
                      
                       Posted - Oct 11 2004 :  05:31:01 AM
                        
                      
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                      |  I just find it easier to see the version number in the list, without having to click on the item and then click on the support link. I don't feel strongly about this though. It seems to be pretty mixed whether other programs do it or not. Of course, if it's done, old versions should be erased when installing new versions, as you say. | 
                     
                    
                        Stephen Turner ClickTracks http://www.clicktracks.com/ Winner: ClickZ's Best Web Analytics Tool 2003 & 2004
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                 WannabeeDeveloper 
                Tomato Guru 
                      
                 
                
                Germany 
                775 Posts  | 
                
                  
                    
                      
                       Posted - Oct 11 2004 :  06:03:41 AM
                        
                      
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                       Usually, you can tell the setup-script-generators to overwrite the existing entry in the Setup/Uninstall-Keys of the registry. At least Inno-Setup is able to... However, if you do it wrong, you will end up having several entries with different Version-Numbers in there, from which only one entry works (no matter which one you choose, the first selected will uninstall VAX, leaving the other version-entries in there). | 
                     
                    
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