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 Technical Support
 Information missing in Add/Remove Programs
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Stephen
Tomato Guru

United Kingdom
781 Posts

Posted - Oct 05 2004 :  04:31:56 AM  Show Profile
Windows XP Pro SP2. Add/Remove Programs - VAX - Click here for support information. The popup just says "Use the following information to get technical support for Visual Assist X" but the information is missing. It should contain at least the publisher and version number.

If the version number can also be added to the name of the program in the Add/Remove Programs list, that would be even better, but I don't know how easy that is, or whether it has any other implications.

1272.

Stephen Turner
ClickTracks http://www.clicktracks.com/
Winner: ClickZ's Best Web Analytics Tool 2003 & 2004

feline
Whole Tomato Software

United Kingdom
19020 Posts

Posted - Oct 09 2004 :  1:39:26 PM  Show Profile
missing support information:

case=362


putting the version number into the add or remove programs name

case=363

zen is the art of being at one with the two'ness
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PatLuja
Tomato Guru

Belgium
416 Posts

Posted - Oct 11 2004 :  03:35:30 AM  Show Profile
Hello all,

I hope Stephen's second idea won't create a whole list of Visual Assist builds in the Add/Remove Programs list. So Visual Assist should erase the appropriate entries of previous Visual Assists (couldn't there be a conflict here).

And honestly, I don't see a point for putting the build number there, because you would be able to look it up when clicking on "support information" (and of course in VA's options). But if you're happy with it, why not.

With kind regards,
Patrick Luja
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Stephen
Tomato Guru

United Kingdom
781 Posts

Posted - Oct 11 2004 :  05:31:01 AM  Show Profile
I just find it easier to see the version number in the list, without having to click on the item and then click on the support link. I don't feel strongly about this though. It seems to be pretty mixed whether other programs do it or not. Of course, if it's done, old versions should be erased when installing new versions, as you say.

Stephen Turner
ClickTracks http://www.clicktracks.com/
Winner: ClickZ's Best Web Analytics Tool 2003 & 2004
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WannabeeDeveloper
Tomato Guru

Germany
775 Posts

Posted - Oct 11 2004 :  06:03:41 AM  Show Profile
Usually, you can tell the setup-script-generators to overwrite the existing entry in the Setup/Uninstall-Keys of the registry.
At least Inno-Setup is able to...
However, if you do it wrong, you will end up having several entries with different Version-Numbers in there, from which only one entry works (no matter which one you choose, the first selected will uninstall VAX, leaving the other version-entries in there).

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