Whole Tomato Software Forums
Whole Tomato Software Forums
Main Site | Profile | Register | Active Topics | Members | Search | FAQ
User name:
Password:
Save Password
Forgot your password?

 All Forums
 Visual Assist
 Technical Support
 1278: Install doesn't check IDE, requires reboot
 New Topic  Topic Locked
 Printer Friendly
Author Previous Topic Topic Next Topic  

LarryLeonard
Tomato Guru

USA
1041 Posts

Posted - Oct 22 2004 :  11:20:45 AM  Show Profile
I tried to install 1278 while .NET 2003 was running and got the expected 'Please shut down' message box. So, I shutdown the IDE.

But, I click the 'Retry' button long before the IDE actually shut down - but VAX accepted my 'Retry' and started the install! Hope nothing got screwed up...

Um, also I got the 'You must restart your computer' message box. Is there any way the install kit can *warn* me about this? If I had known a reboot was required, I wouldn't have started it right now. But I stuck now - I have to have the IDE, so I have to reboot.

Why *is* the reboot required, BTW?

Stephen
Tomato Guru

United Kingdom
781 Posts

Posted - Oct 22 2004 :  12:06:31 PM  Show Profile
Strange, I don't think I've ever had to restart my computer to install VAX. Certainly not to upgrade it.

Stephen Turner
ClickTracks http://www.clicktracks.com/
Winner: ClickZ's Best Web Analytics Tool 2003 & 2004
Go to Top of Page

jpizzi
Tomato Guru

USA
642 Posts

Posted - Oct 22 2004 :  1:50:05 PM  Show Profile
My guess would be because you didn't wait for the IDE to completely shut down.

Joe Pizzi
Go to Top of Page

rblondeau
Tomato Guru

Canada
102 Posts

Posted - Oct 22 2004 :  2:39:08 PM  Show Profile
To the best of my knowledge, I've never had to reboot my machine after installing any version of VAX.
Go to Top of Page

feline
Whole Tomato Software

United Kingdom
18943 Posts

Posted - Oct 22 2004 :  6:02:39 PM  Show Profile
i installed 1278 earlier today, and no reboot was required. not giving the IDE time to quit sounds like a reasonable explanation. i always quit the VAX installer and start over after the IDE and excel have been closed, just to make sure.

zen is the art of being at one with the two'ness
Go to Top of Page

Stephen
Tomato Guru

United Kingdom
781 Posts

Posted - Oct 23 2004 :  05:22:08 AM  Show Profile
Larry's point about it letting him start the installation before the IDE had fully shut down still stands.

Stephen Turner
ClickTracks http://www.clicktracks.com/
Winner: ClickZ's Best Web Analytics Tool 2003 & 2004
Go to Top of Page

Kaegun
New Member

3 Posts

Posted - Oct 23 2004 :  05:34:39 AM  Show Profile
I've had a situation where even after shutting down the IDE I still get the message and had to reboot to actually start the install. Does Excel also influence the VAX install? Just cos I saw it mentioned in this thread.
Go to Top of Page

support
Whole Tomato Software

5566 Posts

Posted - Oct 23 2004 :  1:20:32 PM  Show Profile
We believe Excel might load, at least occasionally, a DLL the IDE uses. Perhaps for Visual Basic extensions?? VA X does not touch any such DLLs, but the OS is not certain of the matter. Its solution is to require a reboot.
Go to Top of Page

feline
Whole Tomato Software

United Kingdom
18943 Posts

Posted - Oct 23 2004 :  3:22:09 PM  Show Profile
on my work machine if MS Excel 2000 is running, then the VAX installer reports that the IDE is running, even if it isn't. close Excel, and the warning about the IDE goes away.

zen is the art of being at one with the two'ness
Go to Top of Page

willdean
Tomato Guru

134 Posts

Posted - Oct 23 2004 :  3:48:26 PM  Show Profile

If you get the 'must reboot' message, do the following:

Make sure VS really *is* shut.
Re-run the VA installation.

If you don't get the reboot message this time, you'll know that the appropriate file overwrites happened OK and you can re-start VS.

Morally, you should probably reboot before you file any complaints about VAX, but I've never found there to be any problem here.

Go to Top of Page

LarryLeonard
Tomato Guru

USA
1041 Posts

Posted - Mar 28 2005 :  07:30:10 AM  Show Profile
I upgraded from 1298 to 1299. I had the IDE open, and the VAX install gave the 'Abort, Retry' message box. I shut down the IDE, clicked Retry, and the installation finished. At the end, it told me I had to reboot.

This is very annoying. I clicked Retry - the install kit should not proceed if there is still something running that will require a reboot. Please fix this.
Go to Top of Page

support
Whole Tomato Software

5566 Posts

Posted - Mar 28 2005 :  10:33:46 AM  Show Profile
case=168
Go to Top of Page

Uniwares
Tomato Guru

Portugal
2321 Posts

Posted - Mar 31 2005 :  7:01:01 PM  Show Profile
No IDE during install of 1299, reboot required. Uh?

Edited by - Uniwares on Mar 31 2005 7:01:20 PM
Go to Top of Page

feline
Whole Tomato Software

United Kingdom
18943 Posts

Posted - Apr 01 2005 :  2:24:43 PM  Show Profile
i have seen MS Excel cause this problem. close both the IDE and Excel and no reboot is required.

zen is the art of being at one with the two'ness
Go to Top of Page

LarryLeonard
Tomato Guru

USA
1041 Posts

Posted - Apr 02 2005 :  4:17:00 PM  Show Profile
The IDE was closed. No instance of Excel was running (I checked, because that's been mentioned before!)...
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Topic Locked
 Printer Friendly
Jump To:
© 2023 Whole Tomato Software, LLC Go To Top Of Page
Snitz Forums 2000