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wowicon
New Member
2 Posts |
 Posted - Mar 23 2007 : 10:13:43 AM
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It seems either the company is desperate for money or going out of bussiness. Placed order for license and it has been 3 days, never recieved activation key. Sending emails after 24 hours.. nobody bothers to answer email, let alone send me the activation key. Placing calls to them is a joke.
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support
Whole Tomato Software
5566 Posts |
Posted - Mar 23 2007 : 11:04:36 AM
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You must be Naveen.
We've sent your key three times. Apparently, you're blocking all email from wholetomato.com.
Can you check your spam filters or send us an alternate email address?
If you call us, you'll get an answering service. Just leave a message with an alternate way to contact you.
We tried the phone number you provided with your purchase and left you a message.
Thank you for your patience. |
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wowicon
New Member
2 Posts |
Posted - Mar 23 2007 : 11:22:16 AM
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| There is no spam filter ON for last 2 days now. Just because of you guys i deactivated the filter and now i have ton of spam in my mail box. And i have to go through each and every SPAM mail now and delete them. I have not seen a single email from whole tomato so far. |
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feline
Whole Tomato Software
United Kingdom
19021 Posts |
Posted - Mar 23 2007 : 11:24:45 AM
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Can you try setting up an alternate email address for us to use? Perhaps a gmail or hotmail account?
It is possible someone / something at an ISP level is filtering out the emails, so they are never even reaching your system. |
zen is the art of being at one with the two'ness |
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support
Whole Tomato Software
5566 Posts |
Posted - Mar 23 2007 : 6:44:36 PM
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Thank you for your email.
We forwarded your activation key to your alternate address. |
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Sasa
Tomato Guru
272 Posts |
Posted - Mar 24 2007 : 6:21:26 PM
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Well, that was uncalled for!
Some poeple's patience is truely NOT their vertue |
C++
Visual Studio 2008 Pro
Windows 7 x64
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feline
Whole Tomato Software
United Kingdom
19021 Posts |
Posted - Mar 24 2007 : 6:38:35 PM
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| I have had similar problems a few times myself, and it can be very irritating when email simply will not work, and some people are unreachable as a result. |
zen is the art of being at one with the two'ness |
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macke
Senior Member
Sweden
46 Posts |
Posted - Mar 25 2007 : 10:03:55 AM
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| Uncalled for indeed, I've never had an issue with Whole Tomato's excellent support. I've always gotten prompt, relevant replies from a REAL person, which is to say a lot for a software company these days. Truly, the support I've recieved is top notch, no doubt. |
- Marcus Stade - |
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eve
Tomato Guru
Belgium
101 Posts |
Posted - Mar 28 2007 : 05:55:02 AM
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I once had a similar problem with mails from Whole Tomato not coming through.
Turned out that xbl.spamhaus.org and relays.ordb.org blacklisted the Whole Tomato mailserver for some reason.
regards,
eli |
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MrDoomMaster
Tomato Guru
251 Posts |
Posted - Mar 28 2007 : 11:29:31 AM
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Man I wouldn't make a good customer support rep. I'd have said something to this guy that would have gotten me fired ;)
If people choose reliable email hosts, this wouldn't be a problem.
-end rant |
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VAX Going Out of bussiness?
