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esoterik
New Member
7 Posts |
 Posted - May 22 2009 : 6:00:43 PM
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I recently updated VA, this problem did not occur previously. (the info states "VA_X.dll file version 10.5.1724.0 built 2009.05.01")
the parameter info intillisense tool tips come up white, when i type an '(' or hit CTRL-SHIFT-SPACE to bring it up. if i type a ',' the tooltip draws properly until it is dismissed; the next time it will start up blank again.
if i disable VA, the parameter info tooltips work properly, when i re-enable VA they come up white. This start after i updated VA.
I am using VS 2005, i haven't checked if this occurs in any other versions of VS. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - May 23 2009 : 3:44:09 PM
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Can you please go to:
VA Options -> System Info -> Copy Info
and paste the details (from the clipboard) into your reply. This will give us the basic information about your setup.
Are you using remote desktop or a system with more than one monitor? I am wondering if remote desktop or having the IDE on the second monitor might be a factor.
Do you have any other IDE plugin's installed? |
zen is the art of being at one with the two'ness |
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esoterik
New Member
7 Posts |
Posted - May 27 2009 : 1:57:04 PM
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VA_X.dll file version 10.5.1724.0 built 2009.05.01
Licensed to:
VA X: [email protected] (2-user license) Support ends 2009.11.14
DevEnv.exe version 8.0.50727.762
msenv.dll version 8.0.50727.762
Font: Courier New 13(Pixels)
Comctl32.dll version 6.0.2900.5512
Windows XP 5.1 Build 2600 S
2 processors (x86)
Platform: Win32
Stable Includes:
C:\\Program Files\\Microsoft DirectX SDK (November 2008)\\Include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\PlatformSDK\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfc;
C:\\Program Files\\Microsoft Visual Studio 8\\SDK\\v2.0\\include;
C:\\Program Files\\Olectra\\INCLUDE;
C:\\Program Files\\Tiff\\include;
C:\\Program Files\\Sumix\\API;
C:\\Program Files\\Mercury\\OIV6.1\\include;
C:\\Program Files\\Mercury\\OIV6.0 - VC2005\\include;
C:\\Program Files\\DT Frame Grabber SDK\\Include\\ColorSDK;
C:\\Program Files\\DT Frame Grabber SDK\\Include;
C:\\Program Files\\XCLIB;
C:\\Program Files\\Microsoft WTL75\\include;
C:\\Program Files\\Measurement Computing\\CWin;
C:\\Program Files\\Basler\\BCAM 1394 Driver\\inc;
Other Includes:
Stable Source Directories:
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfc;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfcm;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\atl;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\crt\\src;
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Edited by - esoterik on May 27 2009 2:02:30 PM |
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esoterik
New Member
7 Posts |
Posted - May 27 2009 : 2:00:20 PM
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I do have a second monitor, however everything was working fine before i installed the updated version.
There are no other plugins installed |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - May 27 2009 : 6:51:03 PM
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Do you remember which version you were using before?
Do you see this problem when the tooltip is on the main monitor, or does it only show up when the tooltip is on the second monitor? We have a few users who are seeing tooltip problems when the tooltip is on the second monitor, but so far we have been unable to find the bug. |
zen is the art of being at one with the two'ness |
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esoterik
New Member
7 Posts |
Posted - May 27 2009 : 10:03:08 PM
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the version i was using before was installed from VA_X_Setup1715.exe
The tool tip problem occurs regardless of which monitor VS is on; though i usually only use VS on the primary monitor. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - May 28 2009 : 12:44:03 PM
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It is good to know this is not a second monitor specific problem.
Can you try turning on:
VA Options -> Advanced -> Display -> use tomato icons in listboxes and tooltips to mark Visual Assist X content
and also try disabling VA via:
VAssistX -> Enable/Disable Visual Assist X
The first step is to try and confirm if the problem tooltips are coming from VA or from the IDE. With VA disabled what happens? With VA enabled and tomato icons enabled what happens?
Does turning:
VA Options -> Advanced -> Fonts and Colors -> Apply Colouring to -> Tooltips
on and off make any difference? |
zen is the art of being at one with the two'ness |
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esoterik
New Member
7 Posts |
Posted - May 28 2009 : 1:45:03 PM
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In my original post i mentioned that with VA disabled the tool tips come up properly.
Toggling tomato icons, and apply coloring doesn't change the behavior at all, in any combination; the tool tips still initially appear white. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - May 29 2009 : 12:25:56 PM
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Apologies, my mistake, I missed that.
Are you running any utilities or programs that might be effecting how tooltips are being drawn? WindowBlinds is an obvious example.
Can you please export your VA and IDE settings and send them to me:
VA Options -> Performance -> Export Settings
IDE tools menu -> Import and Export Settings -> Export selected environment settings
I can then import them here and see if I can reproduce the problem.
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zen is the art of being at one with the two'ness |
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esoterik
New Member
7 Posts |
Posted - May 29 2009 : 2:17:49 PM
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I'm not running any utilities that have global effects.
Where should i send the files, i don't see an option to attach files to a post, and the e-mail poster option brings up a window without the option to attach a file. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - May 31 2009 : 5:05:55 PM
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Sorry about that, I should have been more clear. Please submit the files via the form:
http://www.wholetomato.com/support/contact.asp
including this thread ID or URL in the description, so we can match it up. |
zen is the art of being at one with the two'ness |
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gammelby
New Member
5 Posts |
Posted - Jun 08 2009 : 09:59:58 AM
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I also recently started noticing this problem - it started after the latest update as noted above, but more interestingly at about the time where I changed my Vista machine back to a more standard Vista-ish configuration for some client presentation. I have just tried to disable "annoying animations" under Accessibility Options and the problem went away while still using the latest VA version (I am not sure about the exact name in an English version of Vista - but try to search for "animation" under the Windows Control Panel).
Oh, just saw that you are using Windows XP... But maybe the above information might prove useful anyway. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jun 08 2009 : 12:08:16 PM
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gammelby do you have more than one monitor on your computer?
I don't think anyone else has mentioned changing these settings having any effect, so this is a very interesting piece of news, thank you. |
zen is the art of being at one with the two'ness |
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gammelby
New Member
5 Posts |
Posted - Jun 08 2009 : 1:01:31 PM
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| Yep, I have two monitors connected. In fact, I thought I had fixed the issue by moving VS to the opposite monitor - but after a short while (after shuffling other apps between screens to get a mirror of my usual setup), the problem appeared again. I noticed some heavy flickering in a VA popup and tried to disable mentioned animations, which as described so far has fixed both the blank popup and the sudden flickering issue. Still no sign of the problems after a while and using my old monitor configuration. The mentioned flickering seemed like a re-population of a listbox that triggered the Vista-animation, that in turn triggered the re-population etc. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jun 08 2009 : 1:41:31 PM
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We have a couple of users who have tooltip problems, but only when the tooltip is showing on the second monitor. Moving the IDE back to the primary monitor fixes the problem.
So I am wondering if the second monitor on your system is a factor or not.
Are you running any programs that might effect these animations and screen updates? For example WindowBlinds, or anything that is designed to make extra windows transparent? I have a Vista machine here with all of the default visual effects turned on, and I have never noticed an effect like this, but it only has one monitor. |
zen is the art of being at one with the two'ness |
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gammelby
New Member
5 Posts |
Posted - Jun 08 2009 : 2:45:10 PM
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| Nothing installed that specifically relates to transparency or animation. One tiny observation: I noticed that VS behaved quite strange when dragging the Google Desktop sidebar from one monitor to be docked on another (the one where VS was located). "Strange" means slow redraws and flickering. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jun 09 2009 : 8:07:37 PM
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Interesting, but I am not sure that is connected. We have to run around and repaint the screen after the IDE has finished painting it, so this might explain what you are seeing here.
Out of interest does closing the google desktop sidebar make any difference to this problem? It seems unlikely, but I don't remember anyone else mentioning they were running it, so I don't know how common it is among our users. |
zen is the art of being at one with the two'ness |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Jun 12 2009 : 9:34:48 PM
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Build 1727 has some preliminary changes for this problem. The changes are disabled by default. To enable the changes, exit all instances of Visual Studio, save the following as a registry script and run the saved script. Please let us know if these changes address the problem. Thanks.
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\\Software\\Whole Tomato\\Visual Assist X\\VANet9]
"BlackTooltipsFix"=hex:01
[HKEY_CURRENT_USER\\Software\\Whole Tomato\\Visual Assist X\\VANet8]
"BlackTooltipsFix"=hex:01
[HKEY_CURRENT_USER\\Software\\Whole Tomato\\Visual Assist X\\VANet]
"BlackTooltipsFix"=hex:01
[HKEY_CURRENT_USER\\Software\\Whole Tomato\\Visual Assist X\\VA6]
"BlackTooltipsFix"=hex:01
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gammelby
New Member
5 Posts |
Posted - Jun 17 2009 : 04:24:59 AM
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Hello again and sorry about the delayed follow-up. But please ignore all my apparent babbling about Vista animations and google desktop because the blank tooltip problem is back now - with all Vista animations disabled and no other applications running :-(. I tried installing the latest beta and applying the registry change, with no luck.
A few events that might be remotely related:
The problem appeared after undocking my laptop, attaching a projector using VGA, changing resolution because of that and then redocking and getting back into my 2 screen development setup. The latter process caused some problems where my primary monitor got stuck in the resolution used for the VGA projector and it required some fiddling with the resolution bar until I got back in the desired configuration (where the blank popup problem is now evident again (on both displays)).
My sysinfo is as follows:
VA_X.dll file version 10.5.1727.0 built 2009.06.12
Licensed to:
VA X: XXXXXXXXXXXXXX
DevEnv.exe version 8.0.50727.867
msenv.dll version 8.0.50727.867
Font: Courier New 11(Pixels)
Comctl32.dll version 6.10.6001.18000
Windows Vista 6.0 Build 6001 S
2 processors (x86)
Platform: Win32
Stable Includes:
C:\\Program Files\\Microsoft SDKs\\Windows\\v6.1\\Include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\PlatformSDK\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\PlatformSDK\\common\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\SDK\\v2.0\\include;
Other Includes:
Stable Source Directories:
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfc;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\atl;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\crt\\src;
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raul
Starting Member
1 Posts |
Posted - Jun 18 2009 : 03:38:46 AM
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This happens to me, also. I do have 2 monitors, but it does happen on both. I tried to all the things from this thread (tooltips coloring, registry setting) but the issue is still there.
I upgraded from 1724.
Here is my sysinfo:
VA_X.dll file version 10.5.1727.0 built 2009.06.12
DevEnv.exe version 9.0.30729.1
msenv.dll version 9.0.30729.1
Font: Consolas 13(Pixels)
Comctl32.dll version 6.0.2900.5512
Windows XP 5.1 Build 2600 S
4 processors (x86)
Platform: Win32
Stable Includes:
C:\\Program Files\\Microsoft Visual Studio 9.0\\VC\\include;
C:\\Program Files\\Microsoft Visual Studio 9.0\\VC\\atlmfc\\include;
C:\\Program Files\\Microsoft SDKs\\Windows\\v6.0A\\include;
C:\\Program Files\\Microsoft SDKs\\Windows\\v6.0A\\include;
Other Includes:
Stable Source Directories:
C:\\Program Files\\Microsoft Visual Studio 9.0\\VC\\atlmfc\\src\\mfc;
C:\\Program Files\\Microsoft Visual Studio 9.0\\VC\\atlmfc\\src\\mfcm;
C:\\Program Files\\Microsoft Visual Studio 9.0\\VC\\atlmfc\\src\\atl;
C:\\Program Files\\Microsoft Visual Studio 9.0\\VC\\crt\\src;
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esoterik
New Member
7 Posts |
Posted - Jun 18 2009 : 2:10:38 PM
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Interestingly enough the problem has suddenly fixed it self; i don't know how or why, the only 'change' i made was installing some windows updates.
I will save the reg file in case it happens again. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jun 18 2009 : 5:00:21 PM
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Thank you for checking this. We are going to try adding more logging, to try and find out what is going wrong. In the mean time, is anyone able to try rebooting their machine into safe mode and see if they still get this problem?
If the black tooltips take several hours to turn up this may not be very practical, but it would be very interesting to know if it made any difference. If it fixes the problem this would suggest some other process that is running on your machine is a factor. |
zen is the art of being at one with the two'ness |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jun 24 2009 : 9:02:14 PM
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| raul and gammelby I have just emailed you via the forum about this, with a link to a test build. Hopefully the extra logging will give us some clues. |
zen is the art of being at one with the two'ness |
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axo
New Member
2 Posts |
Posted - Jul 07 2009 : 3:52:53 PM
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Hey all, thought this tid-bit might be helpful:
When I set the Colour Quality to 16-bit in Display properties, the problem goes away and tooltips are displayed properly (without restarting Visual Studio). When I set it back to 32-bit, the tooltips are black (or white) again. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jul 08 2009 : 1:08:47 PM
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axo are you seeing blank tooltips only on a second monitor or on both monitors?
Are you always seeing this problem, or does it only show up after a while?
It is good to hear about this fix, I am just wondering if you are seeing the same problem as everyone else or a different one. |
zen is the art of being at one with the two'ness |
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axo
New Member
2 Posts |
Posted - Jul 08 2009 : 2:16:10 PM
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It sounds like the same problem.. I've gone through all the steps described in the preceding posts - enabling/disabling highlight colours with no effect, and the problem goes away when I disable Visual Assist.
It happens on both monitors, but it is inconsistent - after I reboot, it might work for a lil while, then the tooltips blank out (sometimes white, sometimes black). The only consistency I discovered is once the problem starts, changing the display settings to 16 bit colour fixes it permanently on both monitors. Setting it back to 32 bit leads to blank tool tips on both monitors.
I'm using WinXP SP3, Visual studio 2005, and my video card is NVidia GeForce 8600 GT, with the latest drivers. I don't know if it makes a difference, but I also Remote Desktop into the machine once in a while. That may be a trigger for the issue, but I haven't verified it.
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jul 09 2009 : 09:23:39 AM
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| axo I have just emailed you via the forum about this, with a build of VA with extra logging. |
zen is the art of being at one with the two'ness |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jul 20 2009 : 7:16:59 PM
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| axo I have just emailed you via the forum about another debug build to try and pin down this black tooltips problem. |
zen is the art of being at one with the two'ness |
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swongu
Junior Member
23 Posts |
Posted - Jul 29 2009 : 12:45:50 PM
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quote:
Originally posted by feline
axo I have just emailed you via the forum about another debug build to try and pin down this black tooltips problem.
Hi feline, as you probably remember, I also have this "black tooltips" problem. I'd be willing to use the debug build to test it. |
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feline
Whole Tomato Software
United Kingdom
18946 Posts |
Posted - Jul 29 2009 : 1:10:50 PM
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swongu I have just emailed you about this:
case=30228 |
zen is the art of being at one with the two'ness |
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swongu
Junior Member
23 Posts |
Posted - Jul 30 2009 : 4:09:42 PM
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quote:
Originally posted by feline
swongu I have just emailed you about this:
case=30228
It seems to work so far, I haven't seen black tooltips since installing this version. Of course, I removed the "black tooltips" registry key before testing. |
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Topic |
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Parameter info tooltips coming up blank
