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Jo+?o Pedro
New Member
2 Posts |
 Posted - Jul 26 2010 : 1:31:46 PM
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Hi,
I was trying to upgrade to Visual Assist 10.6.1827 but I then discovered my maintenance period was expired after I tried using my key and Visual Assist displayed an error message.
I've tried uninstalling it and reinstalling the previous version (1738) and now it says my key is invalid. What's wrong?
Thanks,
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kevinsikes
Tomato Guru
USA
271 Posts |
Posted - Jul 26 2010 : 9:47:02 PM
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Jo+?o,
Please make sure to enter all lines of the key, beginning with the email address, into our Enter Key dialog. It should look like the example at http://www.wholetomato.com/purchase/faq.asp#enterkey . If you continue to experience trouble, open a support case at http://www.wholetomato.com/support/contact.asp and include a screenshot of your entered key and the resulting error message. |
Kevin Sikes
Infotainment Platform Design Engineer
Ford Motor Company |
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Jo+?o Pedro
New Member
2 Posts |
Posted - Jul 27 2010 : 07:54:21 AM
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quote:
Originally posted by kevinsikes
Jo+?o,
Please make sure to enter all lines of the key, beginning with the email address, into our Enter Key dialog. It should look like the example at http://www.wholetomato.com/purchase/faq.asp#enterkey . If you continue to experience trouble, open a support case at http://www.wholetomato.com/support/contact.asp and include a screenshot of your entered key and the resulting error message.
Ok, it worked.  The text file I had access to only contained the license number.
Just as a suggestion, it would be nice to separate those fields (License to, Expiration date, License number) in the License Input dialog so this kind of confusion is minimized.
Thank you very much for the help.
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.oisyn
Tomato Guru
162 Posts |
Posted - Jul 27 2010 : 10:54:51 AM
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quote:
it would be nice to separate those fields
Not if that makes copy/pasting the key more difficult. |
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Topic |
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Licensing problem after updgrading version
