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 VA stop working with older builds than support end
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dakim
New Member

4 Posts

Posted - Mar 09 2020 :  2:10:31 PM  Show Profile  Reply with Quote
Hi

Today VA suddenly stopped working.
The support expired yesterday but I'm still using a 2019 December build.
How can I resolve this issue?

Thank you

feline
Whole Tomato Software

United Kingdom
16409 Posts

Posted - Mar 09 2020 :  2:28:18 PM  Show Profile  Reply with Quote
Which IDE or IDE's are you using?

Have you just changed your version of VA?

Is there any clue to explain why VA is not working? Are you getting a message box saying your license has expired? An error message reporting a problem loading VA? Something else?

zen is the art of being at one with the two'ness
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dakim
New Member

4 Posts

Posted - Mar 09 2020 :  2:33:33 PM  Show Profile  Reply with Quote
Hi

I'm using VS2019.
The license is through a slip file.
I haven't changed the VA build.
The VA trial dialog shows up when I launch VS.
I don't think it is coincident that this problem starts happening today.
The support ended yesterday.

Thank you

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sean
Whole Tomato Software

USA
2794 Posts

Posted - Mar 09 2020 :  2:50:58 PM  Show Profile  Reply with Quote
Any chance that Visual Studio updated the extension for you?

https://docs.wholetomato.com/default.asp?W426

In the Register dialog, is the version that is reported in the dialog title the one that you thought it was?
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dakim
New Member

4 Posts

Posted - Mar 09 2020 :  4:18:33 PM  Show Profile  Reply with Quote
Hi

No it's not updated.
The version shown in the dialog is Version 10.9.2358.0 built 2019.12.19.
The support end data is 2020.3.08

My colleague is having the same issue as well.

Thank you

Edited by - dakim on Mar 09 2020 4:19:48 PM
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sean
Whole Tomato Software

USA
2794 Posts

Posted - Mar 09 2020 :  4:52:17 PM  Show Profile  Reply with Quote
Thanks for checking. Please send mail to support@wholetomato.com referencing this thread and if you know your serial number, please include that.
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dakim
New Member

4 Posts

Posted - Mar 09 2020 :  5:11:37 PM  Show Profile  Reply with Quote
I sent an email to licenses@wholetomato.com. Should I send an email to support@wholetomato.com as well?

Thank you
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sean
Whole Tomato Software

USA
2794 Posts

Posted - Mar 09 2020 :  5:13:19 PM  Show Profile  Reply with Quote
No, I'll find you over there.
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