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jschroedl
Tomato Guru

USA
101 Posts

Posted - Jan 19 2022 :  1:19:21 PM  Show Profile  Reply with Quote
I am attempting to update to VA build 2440 but the installer crashes every time I run it. (VA_X_Setup2440_0.exe). Looking in Event Viewer shows the following in case it helps:

Faulting application name: VA_X_Setup2440_0.exe, version: 10.9.2440.0, time stamp: 0x61958ff0
Faulting module name: VA_X_Setup2440_0.exe, version: 10.9.2440.0, time stamp: 0x61958ff0
Exception code: 0xc0000005
Fault offset: 0x000086ef
Faulting process id: 0x7ef0
Faulting application start time: 0x01d80d5ffe6c3b81
Faulting application path: C:\Users\saspjs\Downloads\VA_X_Setup2440_0.exe
Faulting module path: C:\Users\saspjs\Downloads\VA_X_Setup2440_0.exe
Report Id: 8d5c741d-935c-4248-970d-9b81622277b3
Faulting package full name: 
Faulting package-relative application ID: 

I have:
* VS 2019 Enterprise 16.11.9
* VS 2022 Enterprise 17.1.0 Preview 2.0.

VA build 2021.3

feline
Whole Tomato Software

United Kingdom
17865 Posts

Posted - Jan 20 2022 :  06:45:17 AM  Show Profile  Reply with Quote
There is a problem caused by the latest VS2022 preview, VS2022 Preview 2, which is causing our exe installer to crash. So far the problem only appears if you have this preview installed. We are looking into this:

case=147623

Even with the preview installed the individual VSIX installers still work. I have sent you an email with the links for the individual installers.

zen is the art of being at one with the two'ness
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jschroedl
Tomato Guru

USA
101 Posts

Posted - Jan 20 2022 :  10:11:00 AM  Show Profile  Reply with Quote
Thank you. I was able to install using the VSIX files.
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feline
Whole Tomato Software

United Kingdom
17865 Posts

Posted - Jan 20 2022 :  10:16:47 AM  Show Profile  Reply with Quote
Excellent, thank you for the update.

zen is the art of being at one with the two'ness
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dboone5
Starting Member

USA
1 Posts

Posted - Feb 04 2022 :  12:22:22 PM  Show Profile  Reply with Quote
Can you post the VSIX file location for the rest of us mortals? It appears that I have the same problem as far as an Access Denied.

Thank you
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ChrisG
Whole Tomato Software

USA
283 Posts

Posted - Feb 04 2022 :  6:40:43 PM  Show Profile  Reply with Quote
This issue (case 147623) is fixed in VA build 2022.1.

https://support.wholetomato.com/default.asp?W404#2443
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monstercoo
New Member

3 Posts

Posted - Apr 20 2022 :  01:50:44 AM  Show Profile  Reply with Quote
Hi, I'm getting this error with the last available version for my license:

Faulting application name: VA_X_Setup2406_0.exe, version: 10.9.2406.0, time stamp: 0x60831558
Faulting module name: VA_X_Setup2406_0.exe, version: 10.9.2406.0, time stamp: 0x60831558
Exception code: 0xc0000005

Could I have the vsix installer or is there another workaround?
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feline
Whole Tomato Software

United Kingdom
17865 Posts

Posted - Apr 20 2022 :  07:22:41 AM  Show Profile  Reply with Quote
Apologies for this, but there is a simple work around. Can you please right click on the exe installer, select Properties, and go to the Compatibility tab in the properties dialog.  If you enable "Compatibility mode" and set it to run in compatibility mode for Windows 7 the installer should load and run without any problems.

Obviously if this does not work then please let me know and I can provide you with IDE specific installers that don't have this problem, but I would need to know which version or versions of Visual Studio you need to install VA for.

zen is the art of being at one with the two'ness
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monstercoo
New Member

3 Posts

Posted - Apr 21 2022 :  02:33:27 AM  Show Profile  Reply with Quote
quote:
Originally posted by feline

Apologies for this, but there is a simple work around. Can you please right click on the exe installer, select Properties, and go to the Compatibility tab in the properties dialog.  If you enable "Compatibility mode" and set it to run in compatibility mode for Windows 7 the installer should load and run without any problems.

Obviously if this does not work then please let me know and I can provide you with IDE specific installers that don't have this problem, but I would need to know which version or versions of Visual Studio you need to install VA for.



Thanks, that resolved the issue with the installer, but the extension never loads with in visual studio. It's installed, but there none of the functionality is available. Is this related to the same issue? I'm on Visual Studio 2019 16.11.11.
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feline
Whole Tomato Software

United Kingdom
17865 Posts

Posted - Apr 21 2022 :  06:49:51 AM  Show Profile  Reply with Quote
That's strange, and no, it should not be related at all.

First, can you please look in the dialog:

IDE Extensions menu -> Manage Extensions

and make sure that Visual Assist is listed as installed and enabled. Obviously if it is shown as installed but disabled please Enable VA, this will require an IDE restart to take effect.

Next, if that didn't help, can you please check the setting:

IDE tools menu -> Options -> Environment -> Extensions and Updates -> Load per user extensions when running as administrator

and if this is turned Off please try turning it On and restarting the IDE, and see if this helps.

zen is the art of being at one with the two'ness
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sergyu91ma
New Member

3 Posts

Posted - Apr 23 2022 :  3:17:36 PM  Show Profile  Reply with Quote
I have the same problem. Vs 2022 17.1.5 win 11 21h2

Thanks,
Sergiu
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monstercoo
New Member

3 Posts

Posted - Apr 24 2022 :  02:37:35 AM  Show Profile  Reply with Quote
quote:
Originally posted by feline

That's strange, and no, it should not be related at all.

First, can you please look in the dialog:

IDE Extensions menu -> Manage Extensions

and make sure that Visual Assist is listed as installed and enabled. Obviously if it is shown as installed but disabled please Enable VA, this will require an IDE restart to take effect.

Next, if that didn't help, can you please check the setting:

IDE tools menu -> Options -> Environment -> Extensions and Updates -> Load per user extensions when running as administrator

and if this is turned Off please try turning it On and restarting the IDE, and see if this helps.



"Load per user extensions when running as administrator" did not fix the issue for me, but uninstalling visual studio and installing visual studio 2019 v16.11.13 did. Thanks

@sergyu91ma Fwiw, my issues began when I installed vs2022 and used a trial version of vax. When uninstalled vs2022 and the trial version expired for vax in vs2019, I was unable to get the extension to work on my old version again. Reinstalling vs2019 and running the vax installer in "Windows 7 compatibility mode" fixed the issue.

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feline
Whole Tomato Software

United Kingdom
17865 Posts

Posted - Apr 25 2022 :  06:40:37 AM  Show Profile  Reply with Quote
Thank you for the update. You should not have to uninstall and reinstall the IDE.

In case anyone else ends up here, it is possible there was a problem inside your default IDE profile, I have seen this come up a couple of times lately. This can be tested by creating a test profile, using the command:

"C:\Program Files (x86)\Microsoft Visual Studio\2019\Professional\Common7\IDE\devenv.exe" /RootSuffix VATest

or

"C:\Program Files\Microsoft Visual Studio\2022\Professional\Common7\IDE\devenv.exe" /RootSuffix VATest

and then installing VA into the test profile, to see if this fixes the problem. If it does, the default profiles settings can be reset, bypassing the need to uninstall and reinstall the IDE.

zen is the art of being at one with the two'ness
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