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mgorin
New Member
6 Posts |
 Posted - Oct 05 2004 : 06:01:01 AM
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Hi
I am trying to install VAX 1246 on a W2K computer.
As soon as the installation reaches 100 percent the computer is stuck.
I can not move the mouse and the keyboard also does not work (even CTRL-ALT-DEL ).
Does anyone familiar with such a problem?
Thanks,
Michael
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mgorin
New Member
6 Posts |
Posted - Oct 05 2004 : 09:34:26 AM
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I also took a DebugView trace :
FAULTING_IP:
+10ca92f
001b:010ca92f 834dfcff or dword ptr [ebp-0x4],0xffffffff
EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
ExceptionAddress: 010ca92f
ExceptionCode: 80000004 (Single step exception)
ExceptionFlags: 00000000
NumberParameters: 0
ERROR_CODE: (NTSTATUS) 0x80000004 - {EXCEPTION} Single Step A single step or trace operation has just been completed.
DEFAULT_BUCKET_ID: APPLICATION_FAULT
BUGCHECK_STR: 0x0
LAST_CONTROL_TRANSFER: from 010ca37c to 010ca92f
STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
00faa7ac 010ca37c 010c8383 00000000 7c57a667 0x10ca92f
00faa9bc 010d08ea 00000001 007a59c0 00000000 0x10ca37c
00faec50 010cf7af 00faf44c 00000000 00000001 0x10d08ea
00faf420 1ef888f4 00faf44c 1ed00000 010b6e2f 0x10cf7af
00faf488 1ef89fd4 77f81f55 77f82a40 ffffffff VA_X+0x2888f4
00faf5a0 1ef8a06a 00131fd0 00faf5dc 00000000 VA_X+0x289fd4
00faf6b0 1ef8850e 00000000 00000001 1ed00000 VA_X+0x28a06a
00faf72c 1ef9a9c7 1ed00000 00000001 00000000 VA_X+0x28850e
00faf74c 77f830e7 1ed00000 00000001 00000000 VA_X+0x29a9c7
00faf76c 77f8d96b 1ef9a977 1ed00000 00000001 ntdll!LdrpCallInitRoutine+0x14
00faf7ec 77f8da9e 00000000 00000000 0013b988 ntdll!LdrpRunInitializeRoutines+0x1df
00fafa84 77f88a29 0013c988 00fafb04 00fafb0c ntdll!LdrpLoadDll+0x2e6
00fafa9c 7c576837 0013c988 00fafb04 00fafb0c ntdll!LdrLoadDll+0x17
00fafb30 7c5768f8 7ffddc00 00000000 00000008 KERNEL32!LoadLibraryExW+0x231
00fafb40 1000174f 00fafb60 00000000 00000008 KERNEL32!LoadLibraryExA+0x1d
00fafd6c 10004e4e 00c90000 1000cd4a 505c3a43 ginstall+0x174f
00faff9c 004019de 77e17e1b 0048eea8 00403250 ginstall+0x4e4e
00faffec 00000000 10006acc 000400bc 00000000 VA_X_Setup1246+0x19de
FOLLOWUP_IP:
VA_X+2888f4
001b:1ef888f4 83c404 add esp,0x4
SYMBOL_STACK_INDEX: 4
FOLLOWUP_NAME: MachineOwner
SYMBOL_NAME: VA_X+2888f4
MODULE_NAME: VA_X
IMAGE_NAME: VA_X.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 40f096af
STACK_COMMAND: kb
BUCKET_ID: 0x0_VA_X+2888f4
Followup: MachineOwner
---------
Regards,
Michael
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support
Whole Tomato Software
5566 Posts |
Posted - Oct 05 2004 : 10:40:39 AM
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We make a couple of guesses at a workaround:
Do you have a system debugger running? If so, disable it to see if that makes a difference.
Do you have a personal firewall running? If so, try disabling or opening port 8099. |
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mgorin
New Member
6 Posts |
Posted - Oct 05 2004 : 11:27:47 AM
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Hi
The problem occurs with and without a system debugger.
I do not have a personal firewall.
Michael
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support
Whole Tomato Software
5566 Posts |
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mgorin
New Member
6 Posts |
Posted - Oct 05 2004 : 11:42:43 AM
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Hi
I have tried it but it also stucks the computer.
Do you think it might be related to VSS ?
Regards,
Michael
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support
Whole Tomato Software
5566 Posts |
Posted - Oct 05 2004 : 2:53:33 PM
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Customer has no other add-ins. Using VC++ 6.0.
Anyone have a suggestion? |
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WannabeeDeveloper
Tomato Guru
Germany
775 Posts |
Posted - Oct 05 2004 : 3:28:41 PM
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None that I can think of...
You are sure that Visual Studio is NOT running when you install VAX, right?
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feline
Whole Tomato Software
United Kingdom
19021 Posts |
Posted - Oct 05 2004 : 6:24:16 PM
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| grasping at straws, could it be an overly aggressive anti-virus program? some other program interfering would make sense. |
zen is the art of being at one with the two'ness |
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mgorin
New Member
6 Posts |
Posted - Oct 06 2004 : 03:40:29 AM
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Hi
Visual Studio is NOT running when i install VAX !
We are using symantec anti-virus.
Regards,
Michael
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mgorin
New Member
6 Posts |
Posted - Oct 06 2004 : 05:23:48 AM
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Hi
I have reinstalled the VC++ 6.0 and it did not help at all.
Couldn't you see anything from the WinDbg trace i sent you ?
Regards,
Michael
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support
Whole Tomato Software
5566 Posts |
Posted - Oct 06 2004 : 12:43:29 PM
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Do you have a startup.log in the VA X installation directory? If so, email it to us.
Do you have a valid license, or are you trying to start a trial? |
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