accord
Whole Tomato Software
    
United Kingdom
3287 Posts |
Posted - Sep 19 2011 : 2:20:11 PM
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One possible reason can be that you don't have a %TEMP% directory specified, where the installer is trying to extract the files to. What happens if you - type %TEMP% to Windows's search box of the start menu and press enter? (in case of Win7/Vista) - type %TEMP% to Windows's start -> Run editbox and press enter? (in case of WinXP)?
Does a new Windows appears with the temporary directory? If yes, can you please find any VSIXInstaller_*.log files in that directory and send them in with the following form? They are error logs, produced by the installer.
http://www.wholetomato.com/support/contact.asp
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Sorry for the inconvenience. |
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