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 Do I get maintainance renewals?		  New Topic  Reply to Topic
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DFx_Tech
New Member

2 Posts
Posted - Jun 24 2008 :  09:28:26 AM  Show Profile  Reply with Quote
Hi, I bought VAX on the 11th of April last year as a single-developer license for 149 USD. That option doesn't exist anymore and a 'personal' license for 99 USD has been added that states it doesn't support maintainance renewals.

So is my version still counted as one of the types that can be renewed?

Edit: I had a years support so I'm guessing yes, but don't want to place a renewal order and then find out :)
Edited by - DFx_Tech on Jun 24 2008 09:35:40 AM

accord
Whole Tomato Software

United Kingdom
3287 Posts
Posted - Jun 24 2008 :  09:45:34 AM  Show Profile  Reply with Quote
Yes, you can renew your license, but I will ask Kevin to write about the details, just to be sure.
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DFx_Tech
New Member

2 Posts
Posted - Jun 24 2008 :  12:33:02 PM  Show Profile  Reply with Quote
Thanks for the clarification accord, I thought it best to check first :)
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kevinsikes
Tomato Guru

USA
271 Posts
Posted - Jun 24 2008 :  3:56:52 PM  Show Profile  Reply with Quote
DFx_Tech,

Thanks for your inquiry. The following products are eligible for maintenance renewal:

Visual Assist 6.0
Visual Assist .NET
Visual Assist X (except Personal and Academic licenses)

Since you purchased Visual Assist X, you are eligible to renew maintenance. Also, note that you may renew maintenance at any time; there is no penalty for renewing after the expiration date.

Please let us know if we may be of further assistance. Thank you for using Visual Assist X.
Kevin Sikes
Infotainment Platform Design Engineer
Ford Motor Company
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Krakken
Ketchup Master

Australia
63 Posts
Posted - Jul 02 2008 :  03:39:41 AM  Show Profile  Reply with Quote
I was worried about this too but not any more. Thanks for clearing it up! :)
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