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ctohline
New Member
4 Posts |
 Posted - Jul 03 2008 : 1:57:35 PM
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Since I've upgraded to 10.4.1640.0, I've started getting frequent (average once per four hours usage maybe?) crashes, most noticeably when closing a document tab - not a source module though, but an .xml or .bat file.
Seems to be a null pointer deref by some code in dev studio, if it would be helpful, next time I crash, I could provide more information, stack trace, etc.?
Thanks,
--Chris |
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feline
Whole Tomato Software
United Kingdom
19020 Posts |
Posted - Jul 03 2008 : 4:20:35 PM
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Can you please go to:
VA Options -> System Info -> Copy Info
and paste the details (from the clipboard) into your reply. This will give us the basic information about your setup.
Do you have any other IDE plugin's installed?
Do you remember the previous version of VA that you were using? Did you see this crash before? I am wondering if it is a new problem, or has just gotten worse.
Next time this crashes can you please debug the crash and produce a mini dump file? This should help offer some clues as to the problem. Please submit the files via the form:
http://www.wholetomato.com/support/contact.asp
including this thread ID or URL in the description, so we can match it up. |
zen is the art of being at one with the two'ness |
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ctohline
New Member
4 Posts |
Posted - Jul 03 2008 : 4:24:25 PM
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There are no other add-ins.
I was previously running 1626.
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VA_X.dll file version 10.4.1640.0 built 2008.05.22
Licensed to:
VA X: [email protected] (5-user license) Support ends 2008.12.17
DevEnv.exe version 8.0.50727.762
msenv.dll version 8.0.50727.762
Font: Courier New 13(Pixels)
Comctl32.dll version 6.0.2900.2982
Windows XP 5.1 Build 2600 Service Pack 2
4 processors
Platform: Win32
Stable Includes:
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\PlatformSDK\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\SDK\\v2.0\\include;
Other Includes:
Stable Source Directories:
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfc;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfcm;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\atl;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\crt\\src;
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feline
Whole Tomato Software
United Kingdom
19020 Posts |
Posted - Jul 04 2008 : 12:40:45 PM
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There is nothing odd here, and I am not aware of anyone else reporting this problem.
Are these document files normally opened from you local drive, or are you opening them from some form of network drive?
Hopefully the mini dump will help. |
zen is the art of being at one with the two'ness |
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ctohline
New Member
4 Posts |
Posted - Jul 07 2008 : 08:06:22 AM
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| I have submitted a minidump per your request. Thanks for your help! |
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feline
Whole Tomato Software
United Kingdom
19020 Posts |
Posted - Jul 07 2008 : 09:14:42 AM
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I have the dump file, thank you for this. I have asked our developers if they can work out what the problem is:
case=18307 |
zen is the art of being at one with the two'ness |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Jul 07 2008 : 4:35:17 PM
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| Thanks for the dump. I've replied from the bug tracking system. |
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support
Whole Tomato Software
5566 Posts |
Posted - Jul 14 2008 : 2:12:52 PM
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| case=18307 is fixed in build 1645 |
Whole Tomato Software, Inc. |
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ctohline
New Member
4 Posts |
Posted - Jul 14 2008 : 4:30:26 PM
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Seems to be fixed...I'll complain again if I get another crash. :P
Thanks for your help. --Chris |
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Topic |
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Frequent crash closing non-source windows
