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dodudo7
Ketchup Master
Israel
55 Posts |
 Posted - Nov 27 2005 : 08:52:41 AM
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I am a registered user of VAX.Net and I thought about trying the new version.
According to your site the evaluation period is 30 days, but it seems that for some reason, already registered users get only 3 days.
I installed the 1433 version b4 the weekend and by now it is already expired, so I have no evaluation at all. 
I saw that some users already complained about this in this forum but the trial license you posted is not accepted by VAX1433.
So, all I could do is to uninstall and go back to the version I already use, but... the uninstall crashes.
p.s.
1) The uninstall of VAX1434 crashes the same way.
2) I am using W2K SP4, Visual Studio.Net 2003.
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Edited by - dodudo7 on Nov 27 2005 08:53:59 AM |
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feline
Whole Tomato Software
United Kingdom
19020 Posts |
Posted - Nov 28 2005 : 6:26:46 PM
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i have just finished installing and then uninstalling both 1433 and 1434 on a win2k machine, and everything worked correctly. are you able to reinstall your old version of VA (i am guessing 1301) over the top to get back to a working system?
i will email support about the trial licence problem, they should be able to provide you with a licence to enable you to evaluate 1434. |
zen is the art of being at one with the two'ness |
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dodudo7
Ketchup Master
Israel
55 Posts |
Posted - Nov 28 2005 : 7:00:17 PM
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| I reinstalled 1301 and it's working OK. |
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support
Whole Tomato Software
5566 Posts |
Posted - Nov 28 2005 : 7:45:54 PM
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You must have tried previously a 14xx build (or any build beyond your support coverage,) and the trial of that version started more than 30 days ago. If you install even newer builds, you get 3 days per build.
Send email to [email protected] for a key to extend your trial.
We believe the gert0.exe error at uninstall occurs only when real-time protection of Microsoft Antispyware is enabled. Is this the case for you? |
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dodudo7
Ketchup Master
Israel
55 Posts |
Posted - Nov 29 2005 : 06:54:45 AM
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You are correct, MS Antispyware is installed on my system.
Thanks. |
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support
Whole Tomato Software
5566 Posts |
Posted - Nov 30 2005 : 4:32:21 PM
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We believe MS Antispyware falsely assumes some builds of VA X are viruses because VA X was using the same uninstaller that the ABCScrabble virus used. We know other products are having the same problem, i.e. false positives.
http://www.pcreview.co.uk/forums/thread-2159972.php
We tested MS Antispyware Beta 1.0.107, with real-time protection enabled, and do not get an error at uninstall of VA X 1434.
If you get the error at uninstall, make sure you have the latest version of MS Antispyware. Get the latest VA X build as well. |
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Yum Own Yung
New Member
3 Posts |
Posted - Feb 19 2006 : 9:12:01 PM
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I don't use MS Antispyware! but This problem is accurred with Visual Assist X 14xx version.
Please give me another solution! |
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support
Whole Tomato Software
5566 Posts |
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PaulAV
Starting Member
1 Posts |
Posted - Jul 12 2006 : 10:45:28 AM
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| I am also having the same problem while trying to uninstall VAX. gert0.exe crashes with a memory violation. I disabled my McAfee anti-virus as well as my Spybot anti-spyware and the problem remained. Any help would be appreciated. |
Respectfully,
Paul |
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support
Whole Tomato Software
5566 Posts |
Posted - Jul 12 2006 : 12:02:33 PM
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We are fairly confident the gert0 crash is a result of an anti-virus product assuming our uninstaller is a virus but we just tested McAfee anti-virus and don't get the error you get. We do have the latest security updates.
Do you have the latest McAfee security updates?
Does disabing anti-virus then restarting (to make sure the real-time checking is really gone,) make a difference? |
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regg
New Member
4 Posts |
Posted - Apr 12 2007 : 04:29:09 AM
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I'm now having this exact problem with build 1543.
It started yesterday after a Windows Update of Vista Ultimate.
The updates were:
KB930178
KB931099
KB932330
KB905866
I was programming in VS2005 for about 1 hour when I noticed that there were some new Vista updates waiting for me to download and install.
I closed VS and had the Vista updates installed.
I then tried to open VS...and got an error saying that VS can't load.
I disabled my only plug-in (VAX) and VS loaded up fine.
I tried to uninstall it(VAX) but a got that gert0.exe error.
I tried to install on top it and got the same gert0.exe error.
I disabled AVG and MS Defender...nothing changed.
So I uninstalled AVG and MS Defender and rebooted...nothing changed.
At this point I became frustrated and tried to uninstall by hand.
I first tried to Unregister your DLL with regsvr32.
I only came across 2 of them that wouldn't unregister:
VA_X.DLL and VAOpsWin.dll.
I am a registered user and need help, can you guys really look into this problem and get back to me soon with a resolution, because it doesn't seem like an Anti-Virus, Spyware problem.
Thanks |
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feline
Whole Tomato Software
United Kingdom
19020 Posts |
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Topic |
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VAX trial license & VAX uninstall crash
